Privacy Policy

Effective Date: 26 August 2026

1. About Us

This website is operated by:

EnterTalkPro Ltd
Company Number: 3264433
Registered Office: 8th Floor, China Hong Kong Tower, 8-12 Hennessy Road, Wanchai, Hong Kong
Contact: support@chatgains.com
Website: https://chatgains.com

We respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and protect your data.

2. Information We Collect

Information You Provide

When you submit our contact form:

Name
Email address
Whether you are a creator or agency
Your main platform
Your preferred contact method (Telegram, WhatsApp, or email)
Your Telegram/WhatsApp handle or phone number
Any information included in your message

We may also retain communication history from our correspondence with you.

Information Collected Automatically

When you visit our website, our servers automatically log:

IP address
Browser type
Pages visited
Date and time of access

3. How We Use Your Information

We use your information for the following purposes:

To provide our services:

Respond to your inquiries
Set up and provide your free trial and chat services
Follow up with information about our services

To operate our website:

Maintain website functionality
Monitor for technical issues

To protect our rights:

Comply with legal obligations
Prevent fraud and abuse
Establish or defend legal claims

We treat the information you provide as confidential and use it only to respond to you, provide our services, and follow up about our services.

4. Legal Basis for Processing

We process your personal information based on:

Your request for services — When you ask us to provide our services or respond to your inquiry
Our legitimate business interests — To operate our website, maintain functionality, and follow up about our services
Legal obligations — To comply with applicable laws
Your consent — Where required by law, such as for certain cookies or marketing communications

5. How We Share Your Information

We may share your information in the following circumstances:

Service Providers: We use third-party service providers to operate our website and deliver our services:

Website hosting: Your enquiries and website data are stored by our hosting provider
Email services: Email communications are stored by our email service provider
Telegram: Messages sent via Telegram are stored on Telegram's servers
WhatsApp: Messages sent via WhatsApp are stored on WhatsApp's (Meta's) servers

These providers may store data in various locations, including the United States and European Union. They are required to protect your information and use it only for specified purposes.

Legal Requirements: We may disclose information when required by law, court order, or government request, or when necessary to protect our rights, property, or safety.

Business Transfers: If our business is acquired, merged, or reorganized, your information may be transferred as part of that transaction.

6. Data Retention

We retain your personal information as long as necessary for the purposes described in this policy or as required by law. This includes:

Contact inquiries: Retained to maintain communication records and respond to follow-up questions
Service data: Retained to provide our services and follow up about them
Website logs: Retained for website operation and security purposes

We may retain information longer when required by law or necessary for legal claims. You can request deletion of your information at any time by contacting support@chatgains.com.

7. Your Privacy Rights

You have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Object: Object to how we process your data

We do not sell your personal information.

To exercise these rights, contact us at support@chatgains.com. We will respond within the timeframes required by applicable law.

You have the right to lodge a complaint with a data protection authority if you have concerns about how we handle your data. EU residents can find their local authority here: https://edpb.europa.eu/about-edpb/board/members_en

8. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, loss, or misuse. However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security.

9. Cookies

We may use cookies (small text files stored on your device) that are essential for our website to function properly. You can control cookies through your browser settings, though disabling essential cookies may affect website functionality.

10. Children's Privacy

Our services are intended for adults. We do not knowingly collect information from individuals under 18 years of age. If you believe we have collected information from a minor, please contact us at support@chatgains.com and we will delete it promptly.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

12. Do Not Sell My Personal Information

We do not sell your personal information to third parties for monetary or other valuable consideration. We do not share your personal information with third parties for their own marketing purposes.

13. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "Effective Date" at the top and post the updated policy on our website. We encourage you to review this policy periodically. Continued use of our services after non-material changes constitutes acceptance of the updated policy.

14. Contact Us

For questions, concerns, or requests regarding this privacy policy or our data practices:

EnterTalkPro Ltd
Email: support@chatgains.com
Website: https://chatgains.com
Address: 8th Floor, China Hong Kong Tower, 8-12 Hennessy Road, Wanchai, Hong Kong